Nadra online passport renewal website is a true blessing for the overseas Pakistanis. It is quite simple and easy to use. But recently i had to renew the passport of my son and i encountered an error where it stated that the finger print does not exist in the system, therefore kindly visit the nearest embassy. for the renewal of the passport.
I contacted the embassy over the phone and they told me that some of the applicants are facing this issue. I contacted citizen portal of Imran Khan government also and both the time my case was closed as partially resolved but they did not do anything.
Finally one of my colleague told me that he did not face any such issue. He also mentioned that the children finger prints are not required before the age of 12. So i investigated a little bit further and i realized that if you save and exit the system before paying through the credit card and then if you come back later to renew the passport you will face this error. If the first save of the passport renewal application is after paying through the credit card then the system will not display such a message.
So this is probably bug in the system. But till they do not fix it i though to share it other people.
Khan
April 6, 2023 at 10:18 PM
Thanks for sharing your experience. So infuriating, this bug still isn’t solved. In fact, they have now changed the steps (and the new steps don’t match the directions they have published on their website to follow either i.e. the directions haven’t been updated) such that you don’t pay the fee first any more but rather disclose what kind of application you are looking to fill out (in my case renewal of passport online).